Telecom Architecture · BSS/OSS · Transformation · AI & Modern Telecom
Nick Mudie
25+ years designing, transforming and operating telecom technology.
Across operators, vendors and managed-service environments — from network operations and service assurance to BSS/OSS architecture, transformation and AI-native telecom operations.
- Operations
- Service Assurance
- Architecture
- BSS/OSS
- Transformation
- AI / Modern Telecom
- 25+ years
- Telecom experience
- Five operators
- Telia · Telenor · Vodafone · UPC · Marlink
- BSS / OSS
- Architecture & transformation
- IT Operations, Infrastructure & Service Assurance
- Operational background
Profile
Architecture that starts from how telecom actually runs.
I have spent more than twenty-five years inside operator technology, working in telecom architecture and transformation. I started in OSS delivery and operations, built service assurance and observability capability for a national operator, and moved through architecture into BSS/OSS, greenfield transformation and hybrid cloud.
I have worked with Telia, Telenor, Vodafone, UPC and Marlink, which has given me the operator, vendor and managed-service perspectives. Today I am a Principal Transformation Consultant at Analysys Mason in Oslo, and my thinking centres on AI-native operations, modern telecom platforms and the BSS/OSS Academy, an independent body of work I built to explain how modern telecom architecture actually works.
What sets my work apart
- I have operated, provisioned and assured the kinds of systems I now design, so my architecture is grounded in how a live operator actually runs.
- I have delivered firsts: Europe's first triple-play provisioning platform, Telia's first E2E observability platform and Telia's first hybrid cloud.
- I have led greenfield and post-merger BSS/OSS transformation across countries, not just single-system replacements.
- I publish my thinking: a vendor-neutral BSS/OSS Academy, architecture models and viewpoints that others use.
Products
AI Product Portfolio
Three working AI-enabled products I've conceived and built across telecom, careers and product management.
Selected achievements
Delivered, not described.
Firsts, greenfield programmes and modernisations inside live operators. Each has a detailed engagement write-up; none carries an invented metric.
Skills
Five domains, one architecture.
- 01
Architecture & Transformation
BSS/OSS Architecture · Solution Architecture · Enterprise Architecture · Transformation Strategy · Greenfield Transformation
- 02
BSS / OSS
Product & Service Catalog · Product Catalog · Service Catalog · Resource Catalog · Order Management
- 03
Operations & Assurance
IT Operations · Service Assurance · Network Operations · ITSM · Observability
- 04
IT & Network Observability Tooling
Splunk · Nagios · BMC TrueSight · Event Management · Log, Metric & Event Analytics
- 05
Cloud & Infrastructure
Hybrid Cloud · Azure · AWS · VMware · Network Infrastructure
Recognition
A body of work, not a blog.
The BSS/OSS Academy, architecture models and viewpoints — evidence of how I think, built for other people to use.
I built this vendor-neutral learning platform to explain how modern telecom architecture actually works. It captures the concepts I work with every day, so business, IT and vendor teams can start from the same picture of the problem.
It takes BSS/OSS from first principles through to transformation strategy, uses TM Forum SID, eTOM and ODA as a common language, and reaches into AI in telecom and the infrastructure behind it. Teams use it for onboarding, aligning programmes, agreeing on terminology and testing architectural thinking.
BSS/OSS
Catalog, pricing and quoting, orders, inventory, billing and assurance, following the Concept-to-Market → Lead-to-Cash → Trouble-to-Resolve chain
TM Forum · SID · eTOM · ODA
Standards used as a shared language, not a compliance checklist
Product & Service Catalog
Product, service and resource specifications in practice
Order Management & Service Fulfilment
Order decomposition, cross-domain orchestration and network activation
Billing & Revenue
Rating, charging, convergent billing and revenue assurance
Contact