Achievements
Eight pieces of work inside live operators — firsts, greenfield programmes and modernisations. The wording keeps the role as it was; the depth is in each engagement write-up.
Key technical contributor to the delivery of Europe's first triple-play provisioning platform.
Three fundamentally different service types fulfilled through one platform — where the lesson that a service must be defined before three networks are asked to activate it was first learned.
Delivered Telia's first hybrid cloud solution, based on Azure VMware Solution and Direct Connect.
Kept the operating model constant and changed the location — cloud capacity as an extension of the data centre rather than a second environment.
Established Telia's first E2E monitoring and observability platform spanning BSS, OSS, applications, infrastructure, databases and network.
A cross-domain service view above the individual tools, so operations could see services rather than components.
Head of IT Operations & Service Assurance — overall responsibility for the operational efficiency of four brands, including data-centre and hybrid-cloud infrastructure.
One operated estate with brand-specific content, rather than four estates with a shared org chart — the decision everything else followed from.
Built and managed the complex test environments — CRM, CPQ, billing, order provisioning, ITSM and network — behind Telia's BSS/OSS transformation projects.
An environment that does not match production's topology and data is testing itself — zoning, load balancing and refresh are architecture, not housekeeping.
Delivered a greenfield BSS/OSS transformation following the TDC Denmark merger, with Ericsson- and Cisco-based target stacks across Norway and Sweden.
One architecture across two countries, with the product, service and resource models defined before the systems existed.
Delivery Manager for M-Pesa in Kenya and Mozambique, expanding the MPLS network to support the mobile payments platform.
A payments platform whose availability depended directly on the data network — delivery where every transaction is a network transaction.
OSS provisioning modernisation across business units — a common order orchestration and service activation architecture replacing business-unit-specific provisioning.
Common where it should be common, specific where the networks genuinely differ — decided by what was refused to be made common.